Faq Hotel Carlton

Hotel in Ferrara

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What times are check in and check out?
The room is available from 14.00 pm onwards and check out is required by 11.00 am
What time is Breakfast?
Breakfast is served daily in our Breakfast room from 7.00 am to 10.00 am, but our bar service allows you to try tasty croissants, fresh coffee, hot drinks and juices from 6.00 am up to 7.00 am and from 10.00 am until 12.00 am. Breakfast can also be ordered for Room Service for a total cost of € 9,00
Is access to the gym free of charge?
Our gym is free to use for our guests and is open daily from 6.00 am to 10.00 pm.
As the hotel is situated in a limited traffic area, it is possible to drive there?
Yes it’s possible; if you have GPS/SATNAV, type “Piazza Sacrati”. This will take you straight to the square where our hotel is located. Upon arrival, you will be asked to fill out a form giving your license plate number and we will send it to the local police to register your movements should you be fined or filmed by the City Centre surveillance system.
How much does the hotel garage cost?
We have a 24 space garage available at a cost of 15 € per night and, for longer stays, the price drops to € 12 per night. Subject to availability, we are happy to allow you to leave your car in our garage beyond your check-out.
This will allow you to visit the city worry free. We would like to inform you however, that our garage height is 1.9m high.
Are pets allowed?
Pets are allowed at a cost of € 10 per day. They can enjoy access to all hotel areas except for the breakfast room and the apartments of Casalbergo.
Do you provide a storage room for luggage/baggage post check-out?
Our hotel provides a free cloakroom service that allows you to store your luggage at the hotel until the time of your departure.
Are there any suites in the hotel?
We do not have suites in the hotel block, but there are suites in our establishment situated in front of the Hotel where we have apartments from 35 to 70 sq m which are perfect for families.
Do you have restaurant facilities?
We provide a restaurant service only for groups, while for individual customers we can propose several agreements with some carefully selected nearby restaurants.


We are able to offer our customers a private garage parking facility just outside the Hotel with 24 parking spaces. Reserve your space at the time of booking to guarantee your space. The hotel is also surrounded by several hourly payment car parks.

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Only for our special guests

You can book: mobility equipmnt hire (eg wheelchair, patient hoist, electric scooters, etc …); Healthcare assistance services (eg. care givers, nurses, specialized healthcare assistants); Transport services with platform  (minivans, buses and cars). All the services booked will be delivered directly at the Carlton Hotel in Ferrara . Once you have completed the form you will receive an estimate for the services…

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Come and try out our "Technogym" and stay in shape while away from home with bikes, treadmill, workout bench and wellness balls are freely available in our 24 sq m. workout room.

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